Frequently Asked Questions

Everything you need to know about Celestine.

How does the natal chart bracelet work?

Enter your birth date, time, and location on our Cosmos page. We use that information to create birth-chart-inspired crystal suggestions for style and personal reflection. You can then customize your bracelet in the Design Studio.

What if I don't know my exact birth time?

You can leave the birth time blank. We use 12:00 PM as a fallback, but time-sensitive details such as rising sign or houses may be less precise.

Are your crystals genuine?

Celestine is starting as a small independent studio, so each paid request is checked before production. Natural stones can vary in color, pattern, and inclusions.

How do I choose my bracelet size?

Measure your wrist circumference with a flexible tape measure. Our Design Studio will calculate the exact number of beads needed for a comfortable fit.

Can I change my design after ordering?

Checkout creates a PayPal invoice request. You can ask for changes before payment is confirmed and production starts.

How do I cleanse and care for my crystals?

Rinse under cool running water and dry with a soft cloth. You can also place them under moonlight or use sage smoke to energetically cleanse them.

Do you ship internationally?

International shipping is planned where service is available. Shipping times, costs, and import fees vary by destination. See our Shipping & Returns page for details.

What is your return policy?

You can request cancellation before production starts. Made-to-order bracelets are usually not returnable unless they arrive damaged, defective, or materially different from the confirmed request.

Still have questions?